Refund, Return & Cancellation Policy

Refund, Return, and Cancellation Policy

Lion Dates Impex Pvt Ltd

At Lion Dates Impex Pvt Ltd, we value your satisfaction and strive to deliver the best quality products. Please read our policy below to understand how we handle refunds, returns, and cancellations.

Return and Refund Policy

We accept returns and provide refunds under the following conditions:

  • Damaged Product: If the product you received is damaged.

  • Missing Product: If any item from your order is missing.

  • Incorrect Product: If you receive a product different from what you ordered.

You must report any of the above issues within 7 days of delivery. Refunds will be processed after verifying the issue.

Note: If your order was placed with Standard Shipping, the delivery fee of Rs.60 will not be refunded in case of a product return or refund.

Return Process

To initiate a return or report an issue, please email us at:
📧 customercare@liondates.com
Include your order ID, a brief description of the issue, and any supporting images, if applicable.

Cancellation Policy

  • Orders cannot be cancelled once they have been shipped.

  • Please ensure all order details are correct before placing your order.

Return Window

  • Returns are accepted within 7 days from the date of delivery.

  • After this period, returns or refund requests will not be entertained.

For any further assistance, feel free to contact our customer care team at customercare@liondates.com.